My stay at Grand Mercure Shanghai Hongqiao had its ups and downs. The staff were incredibly cheerful and helpful, which made my experience more pleasant. However, I found the room to be quite dated, and the air conditioning did not function properly, leaving the room uncomfortably warm. Overall, while it has its advantages for business travelers, some aspects could use improvement. 😊
Rooms
6.0
The room was spacious and comfortable, but it felt worn and needed a refresh. I also faced issues with the air conditioning not cooling properly.
Service
8.0
The staff were friendly and genuinely helpful. They even contacted me about a sweater I left behind, which showed their dedication to service.
Location
7.0
The location is decent if you have business nearby, although the nearest mall is a 15-minute walk away. It’s fairly close to Hongqiao Airport too.
Dining
6.0
The breakfast was basic but fulfilling, and there are dining options nearby, though many places didn't have English menus.
Facilities
6.0
Facilities like room service and housekeeping were adequate, but I felt some amenities were lacking, like a better coffee setup in the room.
Mia
United Kingdom,
January
2025
6.2/10
I had a decent stay at Grand Mercure Shanghai Hongqiao, with a comfortable room that had a kitchenette and a balcony. The breakfast was well laid out, although it was pretty crowded due to renovations. The location was a bit tricky for getting around, but overall, I felt I got good value for money despite a few hiccups during my stay.
Rooms
8.0
My room was spacious and included great amenities like a kitchenette and a washing machine. It was a bit worn, but the large bed was super comfy.
Service
7.0
Most of the staff were cheerful and helpful, although their English was a bit limited. They were really nice and offered assistance when I needed it.
Location
6.0
The location wasn’t ideal, as it took about 15 minutes to walk to the nearest metro station, but there were some shops and dining options within a short walk.
Dining
6.0
Breakfast offered a decent variety, but it was very crowded due to the renovations. The choices leaned heavily toward Chinese and Japanese cuisine, with not many Western options.
Facilities
7.0
The hotel had good facilities overall, like room service and laundry, but the spa prices seemed high compared to nearby options.
Andrew
United Kingdom,
December
2024
7.2/10
I had a pleasant stay at Grand Mercure Shanghai Hongqiao, with spacious rooms that offered great value for money. However, the breakfast experience was not ideal as the western options were subpar and the service was slow. The location was convenient for my business needs but could be tricky for transportation. 🌟
Rooms
8.0
The rooms were impressively large and clean, offering good amenities like a washing machine and electric burner, making it feel like a mini apartment.
Service
7.0
I found the staff to be cooperative and my needs were generally met, although service at breakfast could be improved as they seemed distracted.
Location
6.0
The hotel is well-situated near the Hongqiao Airport, but not very convenient for public transport and eateries, making taxi drivers hesitant at times.
Dining
6.0
Breakfast was basic, with a limited selection that leaned heavily on Asian options. The variety could be enhanced for longer stays.
Facilities
7.0
The amenities included room service, laundry, and a welcome drink. However, I noticed that the laundry prices were high compared to buying new clothes outside.
Elizabeth
United Kingdom,
December
2024
7.2/10
My stay at Grand Mercure Shanghai Hongqiao was quite decent. The room was spacious and included nice amenities like a kitchenette and a large bed, but the check-in process could've been smoother. Location was good, though a bit of a walk to the closest metro station. Overall, it was good value for money during my short visit.
Rooms
8.0
The room was well-fitted with a kitchenette and a washing machine, making it feel like a mini apartment. I especially appreciated having a balcony, which is rare in Shanghai. However, the balcony door wasn’t well maintained, and the shower curtain caused some flooding.
Service
7.0
The service staff were friendly, though there were moments when they could have been more efficient. I found the front office staff needed a bit more training in English, as it took several staff members to check me in. Despite that, their willingness to help was evident.
Location
7.0
While the location was close to business districts and some shopping malls, it wasn't very popular with taxi drivers, which made getting around a bit tricky. I had to explore a bit to find nearby convenience stores and eateries.
Dining
6.0
Breakfast offerings were decent but could use more variety. The options leaned heavily toward Chinese cuisine, which may not please everyone. Overall, it was acceptable for the price I paid.
Facilities
7.0
The hotel had essential facilities like laundry and room service, which were useful. However, I found the room service to be a bit slow during my stay. Despite this, they offered a good range of services.
Samuel
United Kingdom,
November
2024
7.4/10
I had a mixed experience at Grand Mercure Shanghai Hongqiao. The large room and cheerful staff were highlights. but the overall appearance felt dated, and the breakfast situation was quite crowded. The location was decent for business, though the distance to the metro line was a bit of a hassle.
Rooms
6.0
My room was large and suitable for longer stays, but it did show signs of wear, with a door that wouldn't close properly and a carpet that had stains. Some rooms have a balcony, but the door was locked, which felt frustrating.
Service
7.0
The staff were generally friendly and responsive to concerns, but communication could be a challenge at times due to language barriers.
Location
6.0
The hotel is conveniently located near Hongqiao Airport and downtown. though getting a taxi wasn't straightforward, and the subway was a 15-minute walk away.
Dining
6.0
Breakfast had a broad variety of food options, focusing mostly on Chinese and Japanese cuisine, though it was overcrowded, making for an unpleasant dining experience. The quality was decent, but I wouldn't have paid $25 for it if it wasn't included.
Facilities
6.0
Facilities included room service and a spa, but the spa was quite pricey compared to local options. WiFi was slow and unreliable during the evenings, which was a downside for me.
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Grand Mercure Shanghai Hongqiao Hotel20.04
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21.04.2025